Shipping & Return Spell

From the wild hands of Pine Wild and Free…

Sending Parcels Through the Pines

• Each parcel is packed with quiet care, bound in twine and tucked with love beneath the forest’s breath.

• Orders flutter out from our woodland nook within 2–5 moonlit days (business days, in the real world).

• Once your bundle is on Australia Post's wing, you’ll receive a tracking charm to follow its path.

The Return Path

Because our wares are handmade by moonlight and wild hands, we don’t accept returns or exchanges, for each piece is as unique as a single fallen pine needle.

But if your parcel arrives harmed by trolls or the wind, whisper to us within 7 sun cycles from when your treasure arrives, and we’ll conjure a remedy.

Whispers & Wishes

Have questions, forest tales, or a concern? Send a message to Whisper to the Woods and we’ll answer with soft words and swift wings.

Privacy Policy for Pine Wild and Free

At Pine Wild and Free, we honour the sacred trust you place in us when you visit our corner of the wild web. This policy shares how we gather, use, and protect the whispers of your personal information as you wander through our site.

What We Gather

• Personal Offerings: When you join our circle, send a message, or bring home a creation through our website, we collect your name, email, and any details you share with us.

• Forest Footprints (Cookies): Our site leaves tiny traces, cookies and magical threads like Google Analytics, that help us understand your journey, so we can weave a better experience.

How We Use Your Story

• To send your orders safely from our hands to yours

• To respond warmly to your questions or musings

• To share news, spells, and stories with those who choose to hear from us

• To listen to how you explore our site, helping us craft a more enchanting space

Sharing Your Secrets

Your trust is sacred. We never trade or sell your personal information. Sometimes, we share it with trusted partners, like the forest’s messengers (payment gateways and AusPost), but only as needed to bring your journey through the forest to life, or meet the law’s call.

Your Rights in the Wild

Wherever you roam, you hold the power to ask for your data, change it, or ask for it to be gently forgotten.

Keeping Your Secrets Safe

We guard your information like a treasure in the forest, using careful protections to keep it from falling into the wrong hands.